Seachange Rest Easy Booking Promise

Introduction

COVID-19 happened during 2020. Guests, Property Owners, and Staff alike are all concerned for their safety at vacation rental properties. Our new Seachange Vacation Rentals Rest Easy Booking Promise is our open sharing of our business practices in the light of COVID-19. This is intended to give Guests, Property Owners, and Staff necessary information for a comfortable decision to return to our vacation rental properties. Our Rest Easy Promise is a mix of existing policies pre-COVID-19 and new, updated protocols.

Update on COVID-19 Cancellation Credit Policy

The Delaware Governor has authorized vacation rentals to reopen effective June 1, 2020. Seachange Vacation Rentals COVID-19 cancellation policy has now been suspended and our normal business cancellation policy reinstated. If you have already spoken to us prior to June 1 regarding a COVID-19 cancellation then we will honor our COVID-19 cancellation credit policy. All other reservations will revert to our normal business cancellation policy. s.

Rest Easy Seal

When you see this seal overlaying our property images, that means that the property has opted into our full program of cleaning, linen, bedding, and check in/check out protocols. Where the seal is not displayed, that means that the property is compliant with the exception of bedding.

Guest Check and Check Out Procedures

Even before COVID-19, Seachange Vacation Rentals guaranteed our Guests, “Contactless Check in and Check Out.” This means that Guests may go directly to the property without coming to the rental office to stand in line to collect a key. We now go even further. Most of our properties have smart, digital locks doing away with the requirement for a physical door key altogether. For those properties where it has not yet been possible to add a smart lock on the front door, then we still use a physical key. However, that key is disinfected and sanitized between Guests using a UV light machine and left in a secure key lock box accessible 24/7 outside our rental offices without physical contact with staff. The lock box itself is sanitized and disinfected hourly during the business day using products approved by the EPA for COVID-19 disinfecting. For check out, smart door locks at the property assure Guests that they simply check out directly at the property. For those properties that have physical keys, the keys are returned to the office external lock box with similar sanitize and disinfect procedures as pickup.

Guest Check and Check Out Times

Please note that since the CDC recommends that COVID-19 is mainly transferred via respiratory means (via the air), and that the World Health Organization (WHO) states that respiratory droplets take a maximum of 3 hours to settle out of the air onto surfaces, then for everyone’s safety, Seachange Vacation Rentals has had to alter the length of our property ‘Turnover Window.’ In order for us to add a buffer period of 3 hours before anyone can access the property after a check out, and in order for us to allow our Housekeeping Staff additional time necessary for our deeper COVID-19 specific housekeeping, regretfully we have had to move check out time to 9am latest, and check in time to 5pm earliest. We apologize for the inconvenience, but this is for everyone’s safety: Guests, Property Owners, and Staff. Keep your cell phones close to you! We will text you as soon as the property is ready and we can get you a complementary early (ier) check in.

Cleaning and Property Inspectors

The Difference Between Cleaning, Sanitizing, and Disinfecting

Cleaning is defined by the CDC as “The removal of germs, dirt, and impurities from surfaces. It does not kill germs, but by removing them, it lowers their numbers and the risk of spreading infection.” 

Disinfection is a separate step that should come after cleaning. If surfaces are dirty, they should be cleaned prior to disinfection. 

Disinfection vs. Sanitization: These two activities are not the same. Sanitizing refers to reducing the number of germs to a safe level by cleaning. Disinfecting refers to killing nearly 100% of germs on surfaces or objects, according to the CDC. It is important to note that when a surface has been disinfected, if there are virus particles in the air, those particles may settle on the newly cleaned surface. This means that the surface is now in a sanitized state, not a disinfected state. This concept holds true, regardless of whether we are talking about the COVID-19 virus or other viruses, bacteria, dust, or other particles.

So What is Seachange Doing Differently with Property Cleaning in the Light of COVID-19?

It should be noted that no one can reasonably claim that a property is. “100% Disinfected” or, “100% Sanitized.” Guests should naturally be skeptical of any such claims. Seachange Vacation Rentals is taking reasonable and recommended actions to give Guests comfort that our properties have been through a, ‘disinfecting’ process in addition to our normal turnover clean between stays. Our cleaning products and cleaning methods are in line with CDC, EPA, WHO, the Vacation Rental Managers Association, and the Vacation Rental Housekeeping Professionals association.

Post COVID-19 property cleaning and inspection by Seachange Housekeeping Staff looks much different. Seachange Vacation Rentals Housekeeping complies with the Vacation Rental Managers Association, Vacation Rental Housekeeping Professionals, and EPA recommendations for COVID-19 disinfecting and cleaning methods, and cleaning products.

High-Touch, Deep Clean Areas: Extra disinfection of the most frequently touched areas during a Guest stay. These include but are not limited to: – light switches, door handles, TV remotes, thermostats and more. 

  • Switches, electronic controls, and remotes. For example – lights, lamps, a/c controls, and TV remotes.
  • Handles and knobs. For example – door knobs, cabinet hardware, furniture hardware, and window treatment handles.
  • Bathrooms. For example – toilet flush handles and seats, splash areas, shower/tub controls, and faucets.
  • Hard surfaces – tables, nightstands, and chairs.
  • Appliances. For example – irons, refrigerator/freezer handles, microwave handles, hair dryers, coffee machines, washer/dryer controls, hot tub controls.
  • Kitchen supplies. For example – cutlery, glassware, and dishes.
  • Beach equipment – chair and umbrella handles/controls. Also stored outside in the sun wherever possible.
  • Bicycles – handlebars, bells/horns, and lights. Also stored outside in the sun wherever possible.

Housekeeping Staff wear PPE (Personal Protective Equipment) for each property they enter. Staff properly dispose of gloves and use hand sanitizer when finished at each property and before entering their vehicle, and especially before touching the steering wheel. All field staff continue proper hand washing protocols throughout the day and are directed to avoid touching eyes, nose, or mouth with unwashed hands. We follow the CDC handwashing guidance.

As many optional items as possible have been removed from properties without sacrificing Guest comfort. For example – throw pillows, throw blankets, rugs, extra, spare bedding.

Linens

Our RestEasy Promise guarantees Guests that anything that the Guest directly comes into contact with is removed, professionally laundered at a commercial laundromat and replaced with fresh, disinfected clean linens each property turnover. Linens include the following:

  • “Inside the Bed” items (mattress pads, pillow covers, pillow cases, and sheets).
  • Towels – bed, bath, hand, face, and kitchen dish (Guests bring their own beach towels).

Bedding

“Top of the Bed” items. Our new, “RestEasy” linen protocol has a removable duvet cover that comforters, coverlets, duvets, and blankets are encased in. The duvet cover is removed, professionally laundered at a commercial laundromat and replaced with a fresh, disinfected, clean duvet cover with each property turnover. The comforters, coverlets, duvets, and blankets found inside the duvet cover do not come into direct contact with Guests and are not automatically pulled each turnover. Instead our Housekeepers inspect these items and remove for professional laundering (including disinfecting) as needed, and also once a month.

What More Can We Do?

Please give us your feedback on our news, “RestEasy” Booking Promise. How are we doing? Have we missed anything? If there is an issue of concern then please let us know and we will do everything feasibly possible to address safety concerns.

CONTACT

Seachange Vacation Rentals
Rental Office: 20 Baltimore Avenue, Unit 1
Rehoboth Beach, DE 19971, USA
Rental Office Telephone: (302) 727-5566

CONNECT WITH US

        

STAY IN TOUCH